The Approvals inbox is the page to understand first. It sits between your AI teammates and your customers. When a teammate wants to send, publish or change something on your live website, it waits here for your decision, unless you have given that teammate autonomy to do it. Every workspace starts that way, so you can hand real work to your team and still decide what reaches the outside world.
What waits here, and what does not
Your teammates work; you decide what goes out. Work that stays inside your workspace doesn't wait: a teammate can draft a blog post into Content, plan entries on your calendar or log a sales activity. Work that would reach a customer or the public stops here first, unless you have given that teammate autonomy to do it. On the setting every workspace starts with, that means:
- A teammate's send, scheduled send or website publish waits for a yes from you, unless you have given that teammate autonomy to do it.
- A new teammate is a low-risk try. The worst case is a draft you delete or an action you reject.
- Quality stays yours. You read drafts in your workspace and check outgoing work here instead of writing it from a blank page.
A few actions wait here even though they stay inside your workspace, because they are hard to undo: deleting anything, and actions marked high-risk.
Where drafts go instead
Written work arrives as a draft in Marketing → Content, ready to read, edit and publish. When you publish something yourself from there, that is your decision already, so it needs no separate approval.
Finding it
Open Approvals from the sidebar. When something is waiting, you get a notification and a pointer from your dashboard. You'll usually make your first visit in your first week, once your first hired teammate has something ready to go out.
Reviewing a piece of work
- Open the item. You see what the teammate wants to do and a preview of it, not a vague summary.
- Approve and the action goes ahead. The teammate carries on with the rest of the job.
- Reject and the action doesn't happen. That piece of work stops.
Each run keeps its step-by-step history, including what the teammate did before it asked. Each decision records who made it and when.
How much lands here?
Less than you might expect, because drafting and organising don't queue up for you. Each teammate has an autonomy level, and your workspace setting caps all of them: approve everything, or give your teammates partial or full autonomy. New hires start at approve before it goes out. They do the internal work and bring you what would leave your workspace. A teammate set to suggest only recommends and changes nothing. Email is the one place a workspace can go further: an owner can switch on a first email to someone who has not contacted you, which skips this queue — only after accepting in writing what that means, and only for contacts recorded as being in the United States. Anyone who has opted out is never emailed, whatever is approved. The ladder is explained in Meet your AI teammates.