Most snags in your first week have a quick fix. Find the symptom below — and if nothing here solves it, the last section tells you exactly where to go.
A page or tool seems to be missing
A brand-new workspace deliberately starts with a short sidebar and reveals more as you go (progressive disclosure — tools appear as your workspace starts using them). Before assuming something is gone:
- Click More tools at the bottom of the sidebar to show everything at once.
- Press
Ctrl/Cmd + Kand search for the page by name — the command palette can reach pages the sidebar is not currently showing. - Still nothing? The feature may not be enabled for your workspace yet.
More on how the sidebar behaves in Finding your way around.
Email problems: invites, resets and syncing
| Symptom | Likely cause | Fix |
|---|---|---|
| The invite email never arrived | Spam filters, or a typo in the address | Ask them to check spam. Then open Your team → Team → Invitations: check the address on the pending invite, use Copy Link to send them the join link directly, or cancel and re-invite with the right address. |
| A password reset email has not come | Spam, or a different address | Check the spam folder, and confirm you entered the address you signed up with. |
| Your connected email stopped syncing | The connection to your email provider has expired | Go to Inbox and reconnect the mailbox — re-authorising with your provider usually brings the sync straight back. |
Websites, domains and public links
| Symptom | Likely cause | Fix |
|---|---|---|
| You want your own domain on your site | Custom domains aren't available yet | Custom domains are coming soon. Share your site's free jara.marketing address for now. We'll let you know when you can connect a domain. |
| A customer says a public link does not work | The document was never sent, or they have an old link | Check the document was actually sent, then re-share the link fresh from the document itself. |
Your AI teammate has not produced anything
Two places to check, in order:
- Drafts and approvals. Drafts are saved in Marketing → Content, and anything ready to go out waits for your yes in your Approvals inbox, unless you have given that teammate autonomy to send or publish it. The work may be sitting in one of those rather than missing.
- The assignment. Go to Your team → Roster and open the Agents tab — check the teammate's assignment is active.
If both look right and nothing is arriving, tell us — the routes below are the fastest way.
Still stuck?
- The feedback widget — the button in the bottom-right corner of your workspace. Describe what you expected and what happened; your message reaches us with the page you were on attached.
- Talk to us — the contact page, for anything bigger or more urgent.
Getting help lists every route in one place.